• To ensure the effective provision of tourism services and secure availability, a payment of 100% of the reservation total is required at least 24 hours before the start of service for individual reservations and at least 10 days before the first reserved service for group bookings.
• EMPORIA DMC accepts the following credit cards: MasterCard, Visa, and American Express. We also accept debit card payments and cash. No additional charges or fees will apply for processing credit or debit card payments. To confirm a reservation, a deposit of the total cost of reserved services is required through any of the specified payment methods.
• No refunds will be offered once the tour or service has started, or for any package, accommodation, meal, or other reserved services.
- If you cancel at least 5 days before the service date, no cancellation fee will apply, except for any specific conditions noted upon booking.
- If you cancel between 2 and 5 days prior, a 30% cancellation fee will apply.
- If you cancel 1 day before, a 100% cancellation fee will apply.
- If the user does not show up or fails to use the contracted services on the agreed date and terms, the agency may retain the full advance payment without refund, in accordance with Article 65 of Law 300 of 1996 in Colombia.
• The transaction amount may be subject to taxes, international transaction fees, currency exchange rates, or other charges. Your bank or credit/debit card company may convert the payment into local currency and apply fees, resulting in differences between the quoted amount and the final amount charged to your bank account or shown on your credit or debit card statement. Please contact your bank or card company if you have questions about any conversions or fees.
In case of refunds, they will be made to the person or company who made the payment and through the same payment method used. Additionally, a letter requesting the refund with a signature matching the supporting documents must be submitted.
Any deduction or refund due to complaints and claims must be mutually agreed upon between the company and the client, provided that the company was informed during the service provision or within 3 days after it ended. All refunds will be made to the person or company and through the same payment method used.
If you have any questions or concerns please contact the assigned account executive.
• EMPORIA DMC accepts the following credit cards: MasterCard, Visa, and American Express. We also accept debit card payments and cash. No additional charges or fees will apply for processing credit or debit card payments. To confirm a reservation, a deposit of the total cost of reserved services is required through any of the specified payment methods.
• No refunds will be offered once the tour or service has started, or for any package, accommodation, meal, or other reserved services.
- If you cancel at least 5 days before the service date, no cancellation fee will apply, except for any specific conditions noted upon booking.
- If you cancel between 2 and 5 days prior, a 30% cancellation fee will apply.
- If you cancel 1 day before, a 100% cancellation fee will apply.
- If the user does not show up or fails to use the contracted services on the agreed date and terms, the agency may retain the full advance payment without refund, in accordance with Article 65 of Law 300 of 1996 in Colombia.
• The transaction amount may be subject to taxes, international transaction fees, currency exchange rates, or other charges. Your bank or credit/debit card company may convert the payment into local currency and apply fees, resulting in differences between the quoted amount and the final amount charged to your bank account or shown on your credit or debit card statement. Please contact your bank or card company if you have questions about any conversions or fees.
In case of refunds, they will be made to the person or company who made the payment and through the same payment method used. Additionally, a letter requesting the refund with a signature matching the supporting documents must be submitted.
Any deduction or refund due to complaints and claims must be mutually agreed upon between the company and the client, provided that the company was informed during the service provision or within 3 days after it ended. All refunds will be made to the person or company and through the same payment method used.
If you have any questions or concerns please contact the assigned account executive.